Last Updated: June 2026

These terms and conditions, together with your order, is deemed an offer by the customer to buy goods subject to these conditions and form a “Contract” between Get Laid Beds Ltd, incorporated and registered in England and Wales under company number 7919911, whose registered address is Barn 3-5, Wharf Way Business Park, Wharf Way, Glen Parva, Leicester, LE2 9UT (VAT number GB144399392).

1) Introduction
By placing an order for our products and/or services, you agree to be legally bound by this Contract. References to services herein shall mean the supplemental ‘Room of Choice’ and/or ‘Delivery’ and ‘Assembly’ services if purchased when submitting your order.

When buying any products and/or services, you also agree to be legally bound by our Website Terms of Use, Privacy Policy, Product Terms and Conditions and Delivery and Collection Terms, each as published on our website and in force at the time you place your order. You must use our products only for domestic and personal use. You must not use our products for commercial, business or resale purposes.

We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us. These Terms are available only in the English language and the Contract between you and us will be concluded in the English language.

2) Ordering products and/or services from us
You can place an order by following the instructions shown on our website. Please read and check your order carefully before submitting it. If you notice that you have made an error with your order, please notify us immediately by contacting us at Get Laid Beds and we will let you know if it is possible to change your order.

We reserve the right to charge an additional custom alteration fee if you request for your custom alterations to be amended before production of the product has commenced. If production of the product has already commenced, it is not possible to make changes to the originally requested custom alterations. Production is deemed to have commenced once materials are cut or machining begins.

When you place your order at the end of the online checkout process, we will acknowledge it by email (“Acknowledgement Email”). This acknowledgement does not, however, mean that your order has been accepted. We may contact you to say that we do not accept your order. This is typically because the products and/or services are unavailable, we cannot authorise or take your payment, there has been a mistake on the pricing or description of the products and/or services or if something happens that is outside of our control that prevents us from being able to accept your order.

We will contact you by email, typically within twenty-four (24) hours, if your order has not been accepted for any reason. A legally binding contract is formed when we send you a separate email confirming acceptance of your order.. Where we cannot accept your order, but we have already taken payment from you, we will reimburse you without undue delay, and not later than, 14 days after the day the Acknowledgement Email is sent to you.

All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email or cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.

3) Product and service descriptions
Descriptions of our products and services are set out on our website.
Please read the product and service descriptions carefully. Pictures and images of the products or their packaging on our website are for illustration purposes only and your products and their packaging may vary slightly from those pictures or images.

We cannot guarantee that the colours displayed on your device will match exactly the appearance of your products. The colours of the products displayed on our website may vary depending on what device you are using and your settings. All weights, sizes and measurements set out on our website are as accurate as possible but there may be a small tolerance of +/- 10mm of our manufactured beds.

4) Right to cancel this contract
You have the legal right to cancel this Contract, change your mind and return your order within 14 days of receiving your goods. To exercise this right to cancel, you must inform us of your decision to cancel this contract by contacting us at Get Laid Beds. This does not apply to bespoke, customised or made-to-measure products, or products that have a protective or hygiene seal (e.g. mattresses and soft bedding accessories) and that seal has been broken.

In the case of Bespoke / Customised / Made-To-Measure Products / Broken Seal, orders must be cancelled within 5 working days of the scheduled dispatch date and may be subject to a cancellation charge reflecting the reasonable administrative, material and production costs incurred by us up to the date of cancellation.. This fee will cover administrative and production costs incurred prior to dispatch. To avoid this fee all cancellation requests must be submitted in writing (via email or other documented method) and acknowledged by us to be valid.

Our ‘Made to Measure Beds’ are customised to your specific requirements. As such, they are bespoke for the purposes of your cancellation rights. If you have changed your mind or submitted an incorrect order, we cannot accept the return of bespoke, customised or made-to-measure products, or products that have a protective or hygiene seal (e.g. mattresses and soft bedding accessories) and that seal has been broken. The statutory 14-day ‘cooling off’ cancellation period does not apply to bespoke, customised or made-to-measure products. However, this will not affect your legal rights as a consumer in relation to made-to-measure products that are faulty or not as described.

5) Effects of cancellation
If you cancel this Contract in accordance with your cancellation rights we will reimburse you of all payments received from you, including the costs of basic delivery (but not the supplementary costs arising if you chose a type of delivery that was not the least expensive type of basic delivery offered by us).
Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us. If you wish to book a collection through us, the shipping costs incurred will be debited from the final refund to you. Where a pre-arranged and confirmed collection attempt fails for reasons within your control, we may charge a reasonable additional collection fee reflecting the costs incurred by us.. You will not be held liable for collection failures where the fault lies with us or our preferred courier.

All items must be unused and returned in their original packaging where reasonably possible. If returning a product to us, they must be received undamaged, and It is the customer's responsibility to ensure the product being returned has suitable packaging during transit to ensure it is not damaged. If we receive a return product that is damaged and unacceptable for repurpose, we will need to return the product to the customer. In these circumstances, we may charge you the reasonable costs actually incurred in returning the product to you.. A refund will not be processed in this instance. We will need to know all the details of your original order, including order reference number, name, address, the product details and date of order to check our system for the original order. We may make a deduction from the refund for loss in value of any products supplied, if the loss is the result of unnecessary or careless handling by you.

We will refund you without undue delay, and no later than 14 days after the day we received the product(s) supplied back from you, or (if earlier) 14 days after the day you provide evidence that you have returned the product(s). If there were no products supplied, 14 days after the day on which we are informed about your decision to cancel this Contract. We will make the refund using the same means of payment as you used for the initial transaction, unless you and we have expressly agreed otherwise. In any event, you will not incur any fees as a result of the refund.

6) Delivery and Collection
You can review your delivery and collection options before you place your order. Further details of our delivery and collection terms can be found on our website and apply to this Contract.

Please note that where you have opted for ‘express delivery’, this means that production of the product(s) will be accelerated and prioritised over orders for standard delivery. Delivery wait times still apply. We will let you know the estimated date for delivery of the products. However, If something happens which is outside of our control and affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the products, but we do not accept any liability for losses incurred due to delayed delivery.

Delivery of the products will take place when we deliver them to the address that you gave to us. You are responsible for ensuring that someone aged 18 or over is available to accept delivery. Where a pre-arranged delivery attempt fails due to your absence or because delivery cannot be completed for reasons within your control, we may charge a reasonable re-delivery fee reflecting the costs incurred by us.

Where you have purchased our White Glove room-of-choice delivery service and/or assembly service, you are responsible for ensuring that suitable and safe access is available to the delivery address and the room where the products are to be delivered or assembled. If our delivery or assembly team is unable to complete the service due to inadequate access, health and safety concerns, or circumstances within your control, we may charge a reasonable additional fee reflecting the costs incurred by us in arranging a further visit.
Assembly services will be carried out with reasonable care and skill. You are responsible for ensuring that the assembly location is suitable and free from hazards that may prevent the safe completion of the service.

You are responsible for the products when delivery has taken place and the risk passes to you when you take possession of the products.

7) Prices and Payment
We accept the following credit cards and debit cards: Visa Credit, Visa Debit, Visa Electron, Visa Purchasing, Mastercard, Mastercard Debit, Maestro. We may, at our sole discretion, accept bank transfers on written request. We will do all that we reasonably can to ensure that all of the information you give us when paying for the products and/or services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. Your credit card or debit card may still be charged before your order is accepted.

All payments by credit card or debit card need to be authorised by the relevant card issuer. We are not responsible for any additional fees your bank may charge (including in respect of overseas transactions). Where selected by you, payment may be processed through ClearPay. In order to do so, you must create a ClearPay account prior to submitting your order to us and you will be subject to ClearPay’s additional terms and conditions between you and ClearPay available on its website and updated from time to time.
Our products cannot be delivered to you unless and until full payment has been received. In the unlikely event that your payment is not received by us but you have already received the products or services, you must pay for such products/services within 7 days, or in the case of the provision of products, must return them to us as soon as possible. If so, you must keep the products in your possession, take reasonable care of them and not use them before you return them to us. If you do not return any products (such as where you have not paid for them), we may at our discretion collect the products from you at your expense. We will try to contact you to let you know if we intend to do this.

The price of the products and services includes VAT at the applicable rate and does not include the cost of delivering the products (you can review the delivery options and costs before you place your order).
Our site contains a large number of products and options and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. In the event of a pricing error, please contact Get Laid Beds customer services directly. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing.

8) Faulty Products
If you think the products and/or services we provide are not as described, fit for purpose and/or not satisfactory quality, you should notify us within 30 days of delivery of the products or performance of the services, by contacting us at Get Laid Beds, and we will do our best to resolve the problem, including repairing or replacing the defective products or components or services, giving you a price reduction to reflect the defect or giving you a refund (in which case we may ask for the products to be returned to us at our cost).

Your product(s) may also be subject to specific product guarantees, the terms of which can be found on Get laid Beds website (Product Terms and Conditions) and apply to this Contract. For more detailed information on your rights and what you should expect from us, please contact us at Get Laid Beds or visit the Citizens Advice website. Nothing in this Contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights in law.

9) Intellectual Property Rights
We own all intellectual property rights relating to or arising out of the products and services (including all intellectual property rights in the associated documentation and the images, pictures and other content on our website). Nothing in this Contract operates to transfer any such intellectual property rights. You shall not copy, adapt, modify, reverse engineer or otherwise exploit the products and/or services we provide access to, except as permitted under the Contract.

10) End of the contract
If this Contract is ended it will not affect our right to receive any money which you owe to us under this Contract.

11) Limit on our responsibility to you
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for losses that were not foreseeable to you and us when the Contract was formed, not caused by any breach on our part, or business loss or damage. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

12) Disputes
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the products, our service to you or any other matter, please contact us as soon as possible. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you and give you certain information required by law about our alternative dispute resolution (ADR) provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us.

13) General
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control. No one other than a party to this Contract has any right to enforce any term of this Contract. You may not assign or otherwise transfer any of your rights, benefits or obligations under this Contract without our prior written consent. To the extent permitted by law, we are permitted to transfer or assign our rights and obligations under this Contract to a third party.

If any provision of this Contract (or part of a provision) is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. Any variation of this Contract must be in writing and signed by or on behalf of you and us. No failure to exercise or delay in exercising any right or remedy provided under this Contract or by law constitutes a waiver of such right or remedy nor shall it prevent or restrict any future exercise or enforcement of such right or remedy.

This Contract constitutes the whole agreement and understanding between us and you. You acknowledge that you have not relied on any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in this Contract.