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These terms and conditions apply to any order you place via our website (www.getlaidbeds.co.uk), in person at our showroom or on the telephone with our sales representatives. These terms and conditions, together with your order, form a “Contract” between you and us.
These terms set out your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by law. Please make sure you read these terms carefully.
In these terms:
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‘we’, ‘us’ or ‘our’ means Get Laid Beds Ltd, incorporated and registered in England and Wales under company number 7919911, whose registered address is Barn 3-5, Wharf Way Business Park, Wharf Way, Glen Parva, Leicester, LE2 9UT (VAT number: GB144399392); and
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‘you’ or ‘your’ means the legal person ordering products and/or services from us.
If you have a query and want to talk to us about it, you can contact us here [Contact Us | Get Laid Beds]. We may record calls for quality and training purposes.
IF YOU ARE A “CONSUMER”, meaning an individual (not a company or business) acting in your personal capacity and not for business or professional reasons, clause 11.3 – 11.5 will not apply to you (as indicated below).
IF YOU ARE A “BUSINESS CUSTOMER”, meaning a legal person (including an individual, limited company or other entity with separate legal personality) acting for purposes relating to that person's trade, business, craft or profession, clauses 4 and 5 of these terms do not apply to you and only certain parts of clause 11 will apply to you (as indicated below).
1) Introduction
1.1 By placing an order for our products and/or services, you agree to be legally bound by this Contract. References to services herein shall mean the supplemental ‘White Glove’ delivery and assembly services if purchased when submitting your order.
1.2 When buying any products and/or services you also agree to be legally bound by:
1.2.1 our website terms of use available here [Website Terms of Use | Get Laid Beds] and any documents referred to in them; and
1.2.2 our privacy policy available here [Privacy Policy | Get Laid Beds].
1.3 You must be at least 18 years old to place an order on our website. If you are a Business Customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.
1.4 If you are a consumer, you must use our products only for domestic and personal use. You must not use our products for commercial, business or resale purposes. If you are a business customer, you must use our products only for internal business purposes. You must not use our products for resale purposes.
1.5 We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
2) Ordering products and/or services from us
2.1 You can place an order by following the instructions shown on our website.
2.2 Please read and check your order carefully before submitting it. If you notice that you have made an error with your order, please notify us immediately by contacting us here [Contact Us | Get Laid Beds] and we will let you know if it is possible to change your order.
2.3 We reserve the right to charge an additional custom alteration fee of £110.00 - £120.00 if you request for your custom alterations to be amended before production of the product has commenced. If production of the product has already commenced, it is not possible to make changes to the originally requested custom alterations.
2.5 When you place your order at the end of the online checkout process, we will acknowledge it by email (“Acknowledgement Email”). This acknowledgement does not, however, mean that your order has been accepted.
2.5 We may contact you to say that we do not accept your order. This is typically for the following reasons:
2.5.1 the products and/or services are unavailable;
2.5.2 we cannot authorise or take your payment;
2.5.3 we are not allowed to sell the products and/or services to you;
2.5.4 there has been a mistake on the pricing or description of the products and/or services; or
2.5.5 if something happens that is outside of our control that prevents us from being able to accept your order.
2.6 We will contact you by email, typically within twenty-four (24) hours, if your order has not been accepted for any reason. Otherwise :
2.6.1 a legally binding Contract will be in place between you and us; and
2.6.2 we will dispatch the products to you and/or perform the services as agreed.
2.7 Where we cannot accept your order for one or more of the reasons set in clause 2.5 but we have already taken payment from you, we will reimburse you without undue delay, and not later than, 14 days after the day the Acknowledgement Email is sent to you.
2.8 All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.
3) Product and service descriptions
3.1 Descriptions of our products and services are set out on our website.
3.2 Please read the product and service descriptions carefully. Pictures and images of the products or their packaging on our website are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images.
3.3 We cannot guarantee that the colours displayed on your device will match exactly the appearance of your products. The colours of the products displayed on our website may vary depending on what device you are using and your settings.
3.4 All weights, sizes and measurements set out on our website are as accurate as possible but there may be a small tolerance of +/- 10mm of our manufactured beds and +/- 1 inch for mattresses.
4) Right to cancel this contract - APPLIES TO CONSUMERS ONLY
4.1 You have the legal right to cancel this Contract within 14 days if you have simply changed your mind.
4.2 This does not apply to bespoke, customised or made-to-measure products, or products that have a protective or hygiene seal (e.g. mattresses) and that seal has been broken. Please see clause 4.5 for further details.
4.3 You have 14 days from the date on which the products are delivered to you to change your mind and cancel your order.
4.4 To exercise this right to cancel, you must inform us of your decision to cancel this Contract by contacting us here [Contact Us | Get Laid Beds].
Bespoke / Customised / Made-To-Measure Products / Broken Seal
4.5 Our ‘Made to Measure Beds’ (available to order here: Made to Measure Beds & Bespoke Bed Frames | Get Laid Beds) are customised to your specific requirements. As such, they are bespoke for the purposes of your cancellation rights and clause 4.6 applies.
4.6 If you have changed your mind or submitted an incorrect order, we cannot accept the return of bespoke, customised or made-to-measure products, or products that have a protective or hygiene seal (e.g. mattresses) and that seal has been broken. The statutory 14-day ‘cooling off’ cancellation period does not apply to bespoke, customised or made-to-measure products. However, this will not affect your legal rights as a consumer in relation to made-to-measure products that are faulty or not as described. See clause 8 – FAULTY PRODUCTS.
5 Effects of cancellation - APPLIES TO CONSUMERS ONLY
5.1 If you cancel this Contract in accordance with clause 4, we will reimburse you of all payments received from you, including the costs of basic delivery (but not the supplementary costs arising if you chose a type of delivery that was not the least expensive type of basic delivery offered by us).
5.2 Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us. If you wish to book a collection through us, the shipping costs incurred will be debited from the final refund to you. We reserve the right to charge an additional collection fee of up to £150.00 per attempt if the pre-arranged and confirmed collection date attempt fails. You will not be held liable for collection failures where the fault lies with us or our preferred courier.
5.3 We may make a deduction from the refund for loss in value of any products supplied, if the loss is the result of unnecessary or careless handling by you.
5.4 We will refund you without undue delay, and no later than:
5.4.1 14 days after the day we received the product(s) supplied back from you; or
5.4.2 (if earlier) 14 days after the day you provide evidence that you have returned the product(s); or
5.4.3 if there were no products supplied, 14 days after the day on which we are informed about your decision to cancel this Contract.
5.5 We will make the refund using the same means of payment as you used for the initial transaction, unless you and we have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.
6) Product and service descriptions
6.1 You can review your delivery and collection options before you place your order. Further details of our delivery and collection terms can be found here [Delivery Terms | Get Laid Beds] and apply to this Contract.
6.2 Please note that where you have opted for ‘express delivery’, this means that production of the product(s) will be accelerated and prioritised over orders for standard delivery. Delivery wait times still apply.
6.3 We will let you know the estimated date for delivery of the products.
6.4 If something happens which:
6.4.1 is outside of our control; and
6.4.2 affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the products but do not accept any liability for losses you may incur as a result of delayed delivery.
6.5 Delivery of the products will take place when we deliver them to the address that you gave to us. You are responsible for ensuring that someone (over 18 years old) is available to accept delivery and we reserve the right to charge a re-delivery fee per attempt if a pre-arranged delivery attempt fails.
6.6 You are responsible for the products when delivery has taken place. In other words, the risk in the products passes to you when you take possession of the products.
7) Prices and Payment
7.1 We accept the following credit cards and debit cards: Visa Credit, Visa Debit, Visa Electron, Visa Purchasing, Mastercard, Mastercard Debit, Maestro, Switch, Solo and Delta. We may, at our sole discretion, accept bank transfers on written request.
7.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the products and/or services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
7.3 Your credit card or debit card may still be charged before your order is accepted.
7.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We are not responsible for any additional fees your bank may charge (including in respect of overseas transactions).
7.5 Where selected by you, payment may be processed through ClearPay for orders that total less than £1,000.00. In order to do so, you must create a ClearPay account prior to submitting your order to us and you will be subject to ClearPay’s additional terms and conditions between you and ClearPay available on its website (Clearpay - Love the way you pay.) and updated from time to time.
7.6 Our products cannot be delivered to you unless and until full payment has been received.
7.7 In the unlikely event that your payment is not received by us but you have already received the products or services, you:
7.7.1 must pay for such products/services within 7 days; or
7.7.2 in the case of the provision of products, must return them to us as soon as possible. If so, you must keep the products in your possession, take reasonable care of them and not use them before you return them to us.
7.8 If you do not return any products (such as where you have not paid for them), we may at our discretion collect the products from you at your expense. We will try to contact you to let you know if we intend to do this.
7.9 The price of the products and services, unless otherwise stated on our website:
7.9.1 is in pounds sterling (£)(GBP);
7.9.2 includes VAT at the applicable rate; and
7.9.3 does not include the cost of delivering the products (you can review the delivery options and costs before you place your order).
7.10 Our site contains a large number of products and options and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. In the event of a pricing error, please contact customer services directly here [Contact Us | Get Laid Beds].
7.11 We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.12 We are under no obligation to provide the Product to you at the incorrect (lower) price, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing.
8) Faulty Products
8.1 If you think the products and/or services we provide are not as described, fit for purpose and/or not satisfactory quality, you should notify us within 30 days of delivery of the products or performance of the services, by contacting us here [Contact Us | Get Laid Beds]. We will do our best to resolve the problem, including (at our option):
8.1.1 repairing or replacing the defective products or components or services;
8.1.2 giving you a price reduction to reflect the defect; or
8.1.3 giving you a refund (in which case we may ask for the products to be returned to us at our cost).
8.3 For more detailed information on your rights and what you should expect from us, please:
8.4 If you are a consumer, nothing in this Contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights in law.
9) Intellectual Property Rights
9.1 We own all intellectual property rights relating to or arising out of the products and services (including all intellectual property rights in the associated documentation and the images, pictures and other content on our website).Nothing in this Contract operates to transfer any such intellectual property rights.
9.2 You shall not copy, adapt, modify, reverse engineer or otherwise exploit the products and/or services, including any software we provide access to, except as permitted under the Contract.
10) End of the contract
If this Contract is ended it will not affect our right to receive any money which you owe to us under this Contract.
11) Limit on our responsibility to you
IF YOU ARE A CONSUMER:
11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
11.1.1 losses that:
(a) were not foreseeable to you and us when the Contract was formed; or
(b) that were not caused by any breach on our part; or
11.1.2 business loss or damage.
11.2 By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
IF YOU ARE A BUSINESS CUSTOMER:
11.3 Nothing in this Contract shall limit or exclude the liability of either party for death or personal injury resulting from negligence, fraud or fraudulent misrepresentation, or any other act or omission for which liability may not be excluded or limited by law.
11.4 All warranties and conditions (including the conditions implied by ss 13–15 of the Sale of Products Act 1979), whether express or implied by statute, common law or otherwise are excluded to the fullest extent permitted by law.
11.5 Subject to clause 11.3, our total liability arising under or in connection with this Contract, whether in tort (including negligence or breach of statutory duty), contract, or otherwise, shall be limited to the value of each order in which our liability has arisen. We shall not be liable for any loss of profit, business, business opportunity, goodwill, anticipated savings, loss of or corruption of data, or any indirect or consequential damages.
12) Disputes
12.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the products, our service to you or any other matter, please contact us as soon as possible.
12.2 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
12.2.1 let you know that we cannot settle the dispute with you; and
12.2.2 give you certain information required by law about our alternative dispute resolution (ADR) provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr.
12.3 If you want to take court proceedings, the courts of England will have exclusive jurisdiction in relation to this Contract. The laws of England and Wales will apply to this Contract, although if you are a consumer and resident elsewhere, you will retain the benefit of any mandatory protections given to you by the laws of that country.
13) General
13.1 Events beyond our control. We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
13.2 Third party rights. No one other than a party to this Contract has any right to enforce any term of this Contract.
13.3 Assignment. You may not assign or otherwise transfer any of your rights, benefits or obligations under this Contract without our prior written consent. To the extent permitted by law, we are permitted to transfer or assign our rights and obligations under this Contract to a third party.
13.4 Severance. If any provision of this Contract (or part of a provision) is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
13.5 Variation and waiver. Any variation of this Contract must be in writing and signed by or on behalf of you and us. No failure to exercise or delay in exercising any right or remedy provided under this Contract or by law constitutes a waiver of such right or remedy nor shall it prevent or restrict any future exercise or enforcement of such right or remedy.
13.6 Whole agreement and no reliance. This Contract constitutes the whole agreement and understanding between us and you. You acknowledge that you have not relied on any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in this Contract.
