Terms & Conditions

Terms & Conditions

www.getlaidbeds.co.uk is a site operated by Get Laid Beds Ltd which is registered in England under the Registration Number: 7919911. The registered office is Barn 3-5, Wharf Way Business Park, Wharf Way, Glen Parva, Leicester, LE2 9UT. VAT registered GB144399392.

Service Availability

Get Laid Beds provide services internationally, please note that our standard delivery costs are applicable to customers within the UK mainland only. To ensure accurate cost information for your location, kindly adjust the country flag located at the top left corner of our website. We appreciate your understanding and look forward to serving you.

Website

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. Neither we nor any third parties provide any guarantee or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Products

• All products and services are subject to availability and may be withdrawn at any time.
• Finishes are applied to the exterior of bed frames and drawers. Due to the nature of the materials used in conjunction to the species of wood used, finishes may vary from photos or swatches. Part of the appeal towards our natural wood products is the possibility of variation in colour, grain and knots. Upholstered fabrics may also have a similar effect and may vary from photos or swatches. We cannot guarantee that upholstered fabrics will appear the same visually compared with the images seen on our website.
• Get Laid Beds may use engineered wood on their bed frames and accessories. Engineered wood does not contain MDF, other composite woods or veneer. Real wood is carefully selected to create a finish with less visible knots. This process is more sustainable and creates stronger components.
• All of our beds are handmade to order and therefore keep none in stock.
• All literature descriptions and website content of our products are correct at time of going to press. We undergo continuous product development and reserve the right to amend the specifications of any products without prior notice in relation to future sales.
• All wood species can react to sunlight exposure and changes in temperature and humidity.
• All of our hardwood bed frames will be provided with solid pine slats and additional internal support where required.
• We have a limited customisation service but can offer bespoke sizes upon request. Please be aware that there are adjustment costs on beds and mattresses for this service if it is required.
• All products including limited edition, seasonal and custom-made products may have their picture edited for visual effect, and the physical product may differ slightly from the picture shown on the website.

Measurements

• All beds are described and manufactured in terms of the size of the mattress required
• Beds are manufactured to a tolerance of +/- 10mm.
• All standard frames (excluding the Space Saver range) are larger than the mattress size by approximately 4 inches (10cm) width & 4 inches (10cm) length. Please see individual product descriptions for exact measurements or contact our friendly customer service team who will be happy to help.
• Please ensure that you are fully aware of your bed and/or mattress dimensions and that they are suitable for the space you have allocated.

Mattresses

• Descriptions of our mattresses are correct at the time of publication. Please note that visually, exact fabrics, covers and other appearances are subject to change with our manufacturing process, but internally the construction will be as described. Images are for illustration purposes only and physical mattresses may vary.
• All mattresses are made within a tolerance of +/- 1 inch.
• Mattresses are subject to a settlement period and can mean that they arrive slightly shorter or narrower.  
• Mattresses will form a natural contour of the body meaning you may experience a permanent impression in your mattress. This is expected at any time and not a fault and is unavoidable with any mattress.
• Due to hygiene reasons, we are unable to accept back any mattress or bedding products that have been opened.  This is for health protection reasons and in line with section 28 (3) (a) of the consumer contracts regulation.
• Custom size and zip and link mattresses are non-returnable unless faulty.
• Mattresses may be delivered by a courier on a single person service and to the front of the property.  For larger mattresses it is your responsibility to understand the full dimensions of the mattress you have ordered and to ensure all routes through your property are large enough for the mattress to fit.
• Pocket Sprung mattresses are delivered flat, not rolled, and so will cover the full dimension stated on the size chart. 
• Memory Foam mattresses are delivered rolled up to a 5ft King Size. Larger mattresses may be delivered flat so will cover the full dimension stated on the size chart.
• The 100 Night Sleep Trial is only available for the Pocket 2000 and Pocket 2000 Memory mattresses. This offer was advertised and is only valid on purchases of the Pocket 2000 mattresses on the 3rd November 2017, at 5pm GMT. Purchases prior to this date will not be applicable to our trial.
• The collection delivery date of the mattresses on the 100 Night Sleep Trial cannot be specified by the customer. Get Laid Beds can only collect the mattresses once its couriers are in the location of the customer.

Mattress Guarantee

• Mattress guarantees are valid from the date of the original order was received and, we do not offer a rolling warranty. Please see table below for warranty lengths.
• Mattress guarantees are provided to cover any defects with materials or workmanship that may arise during the guarantee period.  
• Your guarantee does not cover misuse or general wear and tear. Under these terms wear and tear is considered as, but not limited to, sagging, dips, bobbling of material, pulled threads, loss of tufts and staining from everyday use, unless an obvious material or workmanship fault is the cause.
• If a defect/fault was to occur your mattress is non-returnable. It would be a replacement for like for like as shown in the table below.

Your contribution amount:

Guarantees from Get Laid Beds take effect on the date the original order is received at the delivery address.  

Guarantees are not rolling and the validity period will not reset if a product replacement or repair takes place.  

To claim on your mattress guarantee we will require pictures to show any issues. If these pictures do not clearly show a manufacturing fault present we reserve the right to collect the mattress for inspection.  Should a fault be found, a like for like replacement will be dispatched. If no fault is found, you will be liable to cover the full costs of delivery for both directions.

100 Night Sleep Trial

• We agree to provide a 100 night trial period to purchasers of our Pocket 2000 Mattress or Pocket 2000 Memory Mattress to test the mattress in their home. No other mattresses or products qualify for the trial.
• All terms relating to the 100 night sleep trial take effect from 3rd November 2017, at 5pm.  Purchases of mattresses in our Pocket 2000 range before this period do not qualify for the 100 Night Sleep Trial. Our standard returns policies apply for all mattresses that do not qualify for the 100 Night Sleep Trial.
• The 100 Night Sleep Trial is a special promotion and may be withdrawn at any time without notice.The withdrawal of this special offer applies to new purchases only and previous purchasers will retain their extended rights under the 100 Night Sleep Trial until the 100 day period has elapsed.
• The 100 Night Sleep Trial is available for residential customers only and does not apply where the mattress is located in a commercial premise or is intended for use for commercial purposes such as a holiday home or hotel.
• We reserve the right to refuse the 100 Night Sleep Trial to any individual if we believe the purchaser is abusing the offer, or where the purchaser is associated professionally with any other mattress retailer or manufacturer.
• Only one sleep trial is permitted per household and/or customer. Any further purchased mattresses in our Pocket 2000 range will not qualify for the 100 Night Sleep Trial. Where more than one Pocket 2000 range mattress is purchased in one order, only one of these mattresses will qualify for the 100 Night Sleep Trial.
• Purchasers must ensure care instructions are adhered to during the trial. Soiled or damaged mattresses will not be permitted for return under these terms. General wear and tear is reasonably expected to occur during the trial period and will not affect your return rights under this trial.
• If the purchaser decides to cancel the 100 Night Sleep Trial, Get Laid Beds must be notified of this intention by email to [email protected] before midnight, 100 days after the delivery of the qualifying mattress was received.
• Get Laid Beds will arrange a collection of your mattress with our preferred courier and we will advise you of the time slot (usually between 8am and 6pm) and the date of collection. Customers will not be able to choose their preferred collection date.  Collections are available on normal working days only. If a customer chooses to use their own courier or means to return the mattress, no reimbursements will be made.
• The cost to collect the item by our preferred courier will be met by Get Laid Beds. We will instruct our courier to make a maximum of one attempt to collect the mattress free of charge. Any additional failed or successful attempts will be charged at minimum of £25.00 per instance and must be paid by the customer prior to a further collection attempt being made. The customer will not be held liable for collection failures where the fault lies with Get Laid Beds or our preferred courier.
• If the purchaser fails to allow collection of the mattress, in line with the terms above, within 14 days of Get Laid Beds being notified of their intention to return, this agreement will be voided and the mattress will no longer be eligible to return for a full refund.
• Providing all of the applicable terms are met, a full refund for the cost of the mattress (excluding optional extras and accessories) will be provided within 14 days of the mattress being received at our workshop.  Our standard delivery charge will also be refunded, however, the cost of optional delivery upgrades (including, but not limited to Next Day, Express, Saturday delivery charges) will not be refunded.
• The 100 Night Sleep Trial does not take away from your legal or consumer rights.
• The 100 Night Sleep Trial is only applicable in the United Kingdom mainland.

Payment

• We request payment in full at the time of ordering. 
• Payment for all products must be by debit or credit card (on request we can accept bank transfers). We accept payment with MasterCard, Visa, Maestro, Switch, Solo, Visa Electron and Delta. We do not charge any payment processing fees. Get Laid Beds are not responsible for any additional fees your bank may charge for overseas transactions.
• Payment may be processed through ClearPay for orders that total less than £1000.00 Users must create a ClearPay account prior to ordering from Get Laid Beds. Users are bound by ClearPays separate Terms and Conditions. Get Laid Beds are not responsible for ClearPays Terms and Conditions.
• Get Laid Beds DO NOT accept personal cheques.
• Goods cannot be delivered until full payment has been received.

Bed Frame and Furniture Guarantees

• Our standard bed frames carry an 11 Year Guarantee, covering the integral structure from the date of delivery.We do not offer a rolling guarantee.
• Our Ottoman Beds frames carry a 2 year Guarantee, covering moving parts and the integral structure from the date of delivery.
• Our Adjustable bases carry a 2 year Guarantee, covering moving parts.
• Our Outdoor bed frames carry a 1 year Guarantee, covering integral structure from the date of delivery.
• All frames  or furniture used in rental or commercial properties are limited to a 2 year guarantee.
• (excluding Outdoor Frames, please see above.)
• These guarantees do not include general wear and tear, neglect, instances of damage caused by misuse, improper assembly or environmental factors. Wear and tear includes but is not limited to  scratches, chips, marks, stains, discolouration and natural aging of the wood.
• After the initial 12 month period we are unable to offer replacements for any beds which experience movement or noise. This will come under general wear and tear and will not be covered.
• When replacing parts we cannot guarantee the exact colour match due to the natural product, ageing from light and wear.
• Our guarantee covers the individual components rather than a complete new bed.
• After 12 months the customer is responsible for the delivery and return of the faulty bed/components to our main factory in exchange for new/refurbished parts.
• To claim on your bed frame guarantee we will require pictures to show any issues. If these pictures do not clearly show a manufacturing fault present we reserve the right to collect the bed frame for inspection.  Should a fault be found, a like for like replacement will be dispatched. If no fault is found, you will be liable to cover the full costs of delivery for both directions.
• Any modifications made whatsoever to the bed frames or other products sold, e.g. painting an untreated finish, attaching an alternate headboard etc, will void the guarantee.  
• The above guarantees are in addition to and do not affect your statutory rights.

Cancellations / Amendments

• It is the customers responsibility to check that all the details on the order confirmation email are correct, including the exact specifications of the product and delivery details.
• Any customised, bespoke, limited edition, seasonal product or adjusted products are non-refundable and cannot be cancelled once production has commenced. Get Laid Beds reserve the right to retain 50% of the cancelled order value to offset our manufacturing and administration costs if this occurs.
• Any bed frame ordered in a “hardwood” finish is a custom made to order product and due to this, cannot be cancelled once production has commenced. Get Laid Beds reserve the right to retain 50% of the cancelled order value to offset our manufacturing and administration costs if this occurs.
• Refunds are authorised once the return has been accepted. The refund can take up to 14 working days to appear in your account and will be refunded via the original payment method used for the order.
• We cannot complete the refund until the products have arrived back at our Leicester workshop.
• Get Laid Beds reserves the right to charge an additional custom alteration fee of £110.00 - £120.00, if the customer asks for their originally requested custom alterations to be amended, before production of the order commences.  If production of the order has already started, it is not possible to make changes to the originally requested custom alterations.
• If you have had your product delivered and have changed your mind please refer below to our Refunds and Returns policy.

Delivery

Standard Flat Packed Delivery

• Delivery dates will be arranged at the point of order online and confirmed via confirmation email.
• Further delivery specifics are referenced on the delivery page on the website.
• We reserve the right to charge an additional delivery fee of up to £25.00 for each subsequent delivery attempt if the delivery fails, and the fault is not with Get Laid Beds or our courier partners.
• We request 5 working days notice, if you wish to postpone your delivery date. Failure to provide sufficient notice may mean the delivery date cannot be changed, or a re-delivery fee may be charged.
• We use a number of third party delivery agents to ensure your goods are delivered efficiently and on the date requested, however in the unlikely event that goods have been delayed by unforeseen circumstances (such as snow, floods, heavy traffic, road closures, sickness etc) the delivery company may not be able to make the delivery on the date requested. In this event, they will aim to attempt the delivery at the earliest convenience and is beyond our physical control to meet the exact date requested.
• Please be aware that the drivers are not insured to take any items into the threshold of your property, unless you have chosen to upgrade your delivery to include our White Glove or White Glove and Assembly services. In the unlikely event that you need to raise a complaint regarding damage caused to your property following a Get Laid Beds delivery attempt, this complaint must be made directly to the delivery agent.  Get Laid Beds cannot be held responsible for this.
• If you have requested for your delivery to be left in a safe place we cannot be held responsible for any missing or damaged products.
• It is expected that upon delivery you will sign to acknowledge receipt of your items ordered with the delivery agent and you accept there is no damage to the goods. It is your responsibility to ensure all goods are delivered as ordered. You should notify us immediately if any part of your order has been received as damaged.
• All international deliveries are a non-guaranteed date and time service. Any timescales provided are a guide only and may be longer due to other variables, such as customs and local public holidays.
• We reserve the right to charge a redirection fee of up to £25.00 should you change the delivery address after being dispatched from our warehouse. Address changes after dispatch may take up to 48 working hours to take effect.
• If you receive any items from Get Laid Beds that were not part of your order, you must allow Get Laid Beds or its agents to collect the items. Get Laid Beds will be liable for the carriage charges and we will do all we can to arrange a collection date that is convenient for you, however this must be within 14 days of the error being discovered. The receiver retains responsibility for the items until they have been collected for return to Get Laid Beds. Should you be unable to agree on a suitable collection date or our request to return the incorrect items is refused or ignored, we will pursue necessary action to recover the losses.
• Standard deliveries outside of the UK mainland (but within the UK territory), or to the following postcode areas are estimated delivery dates and times only and can take 3-5 days to arrive from the point of dispatch: AB, BT, DD, EH, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, TD, TR, ZE. We’re unable to provide an estimated time of arrival for orders to these postcode areas. Delivery attempts are usually made between 8am and 8pm.

• Our White Glove delivery service operates in eligible postcode areas in England, subject to scheduled route planning.  We are not able to provide our White Glove delivery service to areas that fall outside the designated regions. Please refer to our White Glove postcode checker on our checkout page to confirm availability for this service in your area.
• A two man delivery team will deliver your goods to the room of your choice at the shipping address listed on the order, provided access can be reasonably gained and is safe for our team. Our team will not assemble your order on site with this delivery option.
• We request 5 working days notice, if you wish to postpone your delivery date. Failure to provide sufficient notice may mean the delivery date cannot be changed, or a re-delivery fee of £25.00 may be charged.
• Our White Glove delivery service operates 7am to 9pm Monday to Sunday, depending on eligibility and availability. If you provide a mobile phone number for your order, you will be sent a tracking link on the day of delivery - this will notify you when our delivery team are on the delivery prior to yours. You will then be able to track the delivery van to your property on the interactive tracking link.This tracking link is LIVE, it will need refreshing and your ESTIMATED delivery time may change through the day due to traffic, travel times and any unforeseen delays on the road.
• Where delivery fails because there is no one at the property to accept the order, or if the delivery is refused, you will be required to pay the full White Glove delivery fee for each subsequent delivery attempt.  No delivery fees will be refunded in these circumstances.
• A space large enough for a large 3.5 ton Luton size van ( approximately 33 ft long, 7ft wide and 11 feet tall) must be available within approximately 100 metres or a very clear close view of the property.  If no safe, legal, and appropriate parking is provided the service may not be completed. A £25.00 Redelivery fee will be charged if parking or access is not available on the day.
• If for any reason, replacement products or components need to be sent to you, this will be done using our standard delivery service to the shipping address originally provided on the order.
• This service may be withdrawn at any time at the sole discretion of Get Laid Beds.
• A responsible person aged 18 years or older must be at the property for the full duration of the delivery and/or assembly. If delivery or assembly is not possible due to this reason there will be no refund given for the failed service.

• Our White Glove and Assembly delivery service operates in eligible postcode areas in England, subject to scheduled route planning.  We are not able to provide our White Glove and Assembly delivery service to areas that fall outside the designated regions. Please refer to our White Glove and Assembly postcode checker on our checkout page to confirm availability for this service in your area.
• A two man delivery team will deliver your goods to the room of your choice at the shipping address listed on the order, provided access can be reasonably gained and is safe for our team. The items delivered will be unpacked and assembled by our delivery team and the packaging removed from your property.  Our delivery team will not remove the hygiene packaging from any mattresses or bedding items delivered. 
• We request 5 working days notice if you wish to postpone your delivery date. Failure to provide sufficient notice may mean the delivery date cannot be changed, or a re-delivery fee of £70.00 may be charged.
• Our White Glove and Assembly delivery service operates 7am to 9pm Monday to Sunday, depending on eligibility and availability. If you provided a mobile phone number for your order, you will be sent a tracking link on the day of delivery - this will notify you when our delivery team are on the delivery prior to yours.You will then be able to track the delivery van to your property on the interactive tracking link. This tracking link is LIVE, it will need refreshing and your ESTIMATED delivery time may change through the day due to traffic, travel times and any unforeseen delays on the road.
• Where delivery fails because there is no one at the property to accept the order, or if the delivery is refused, you will be required to pay the full White Glove and Assembly delivery fee for each subsequent delivery attempt.  No delivery or assembly fees will be refunded in these circumstances.
• A space large enough for a large 3.5 ton Luton size van ( approximately 33 ft long, 7ft wide and 11 feet tall) must be available within approximately 100 metres or a very clear close view of the property for the duration of the assembly.( up to 1 hour per bed max)  If no safe, legal, and appropriate parking is provided the service may not be completed. A £70.00 redelivery fee will be charged if parking or access is not available on the day.
• If for any reason, replacement products or components need to be sent to you, this will be done using our standard delivery service to the shipping address originally provided on the order. Get Laid Beds will not be responsible, financially or otherwise, for assembling replacement components or products that may need to be sent to you.
• This service may be withdrawn at any time at the sole discretion of Get Laid Beds.
• A responsible person aged 18 years or older must be at the property for the full duration of the delivery and/or assembly. If delivery or assembly is not possible due to this reason there will be no refund given for the failed service.
• Please make sure access to the room of choice is clear as our delivery team will not be able to clear space, disassemble or move any items to make room for the bed assembly. If delivery or assembly is not possible due to this reason there will be no refund given for the failed service.

Customer Collections

• Customer collections are available from our Leicester based factory providing we are notified at least 3 days in advance.
• Full payment is to be made at point of order if you wish to collect your purchase.
• You can collect your goods providing full payment has been received from our Leicester factory on any weekday between 9.00am and 4.00pm. However, you will need to arrange this before visiting.
• Please provide proof of purchase and photo ID when collecting. 

Variation of Terms

• Our staff members have no authority to vary these terms and conditions of sale.

Refunds & Returns Policy

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the "The Consumer Contracts (Information, Cancellation and Additional Charges Regulations 2013" (which replaced the "Distance Selling Regulations" on the 13th June 2014) you can do so providing you inform us of your decision within 14 working days of the delivery date. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return the item(s) you have up to 28 calendar days to do so at your own expense. Once the item is received at Get Laid Beds workshop, we will issue a full refund for the product to your original payment method used for the order. Please be aware that any shipping costs incurred will be debited from this as it's the customers responsibility to cover delivery costs on returns for non-faulty goods. This includes both the original outbound delivery and the inbound return delivery. If you wish to book a collection through Get Laid Beds any shipping costs incurred will be debited from the final refund as it's the customers responsibility to cover delivery costs on returns for non-faulty goods. Please note this policy does have some limitations and the aforementioned selling regulations do not apply to business customers.

All custom made, seasonal or limited edition beds, mattresses and bespoke products that are made to the customers’ specific requirements and non-standard items we sell will not fall under the same terms as above regarding our Refunds & Returns Policy unless the goods are to be found faulty and not to the correct specification as to which it was ordered.

Competitions & Coupons