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Product Information and Guarantees

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Product specific information

General

  • All products and services are subject to availability and may be withdrawn at any time.
  • Finishes are applied to the exterior of bed frames and drawers. Due to the nature of the materials used in conjunction to the species of wood used, finishes may vary from photos or swatches. Part of the appeal towards our natural wood products is the possibility of variation in colour, grain and knots. Upholstered fabrics may also have a similar effect and may vary from photos or swatches. We cannot guarantee that upholstered fabrics will appear the same visually compared with the images seen on our website.
  • Get Laid Beds may use engineered wood on their bed frames and accessories. Engineered wood does not contain MDF, other composite woods or veneer. Real wood is carefully selected to create a finish with less visible knots. This process is more sustainable and creates stronger components.
  • All of our beds are handmade to order and therefore we keep none in stock.
  • All literature descriptions and website content of our products are correct at time of going to press. We undergo continuous product development and reserve the right to amend the specifications of any products without prior notice in relation to future sales.
  • All wood species can react to sunlight exposure and changes in temperature and humidity.
  • All of our hardwood bed frames will be provided with solid wood slats and additional internal support where required.
  • We have a limited customisation service but can offer bespoke sizes upon request. Please be aware that there are adjustment costs on beds and mattresses for this service if it is required.
  • All products including limited edition, seasonal and custom-made products may have their picture edited for visual effect, and the physical product may differ slightly from the picture shown on the website.

 Measurements

  • All beds are described and manufactured in terms of the size of the mattress required.
  • Beds are manufactured to a tolerance of +/- 10mm.
  • All standard frames (excluding the Space Saver range) are larger than the mattress size by approximately 4 inches (10cm) width & 4 inches (10cm) length. Please see individual product descriptions for exact measurements or contact our friendly customer service team who will be happy to help.
  • Please ensure that you are fully aware of your bed and/or mattress dimensions and that they are suitable for the space you have allocated.
Construction and Assembly
  • All of our beds are designed to be handmade for self-assembly. No experience is necessary and it's advised that 2 people erect for ease. We cannot refund any costs incurred when the customer chooses to hire someone to assemble or disassemble the bed for them or are unwilling or unable to assemble the bed themselves. We recommend the optional use of an electric screwdriver and mallet.
  • Where our White Glove delivery service is chosen as the delivery method, where possible, wooden beds will be partially assembled at our workshop.  We will also partially or fully assemble wooden accessories prior to delivery, where possible.
  • For our Assembly delivery service, our delivery team will assemble your order in the room of your choice (provided access can be reasonably gained and is safe for our team). Some items may be partially or fully assembled prior to delivery. Please see our Delivery and Collection Page for further details on this service.
 Ottoman Bed Safety Information - WARNING
  • WARNING Our ottoman base should NOT be operated without a mattress in place.
  • WARNING When lifting and closing the system, extreme care should be taken.
  • WARNING Do NOT operate the open and close mechanism without a mattress loaded on to the slats.
  • Two persons are required to assemble the bed.
  • WARNING Do NOT climb underneath/inside the bed when open. KEEP CHILDREN CLEAR of the bed when in the open position. Do NOT climb on the bed when in the open position.
  • It is recommended that items stored do not come more than 22cm in depth from the floor - this will ensure that the slat base sits flat when closed.
  • Stored items should be kept well clear of the hinge and strut mechanism to enable the bed to fully open and close.
  • PLEASE NOTE Get Laid Beds do not currently provide a base or flooring inside any of the Ottoman Bed Frames.

Bunk Bed & High Sleeper Safety Information - WARNING

  • WARNING High beds and the upper bed of bunk beds are NOT suitable for children under 6 years of age due to the risk of injury from falls.
  • WARNING Bunk beds and high beds can present a serious risk of injury from strangulation if not used correctly. Never attach or hang items to any part of the bunk bed that are not designed to be used with the bed - for example, but not limited to: ropes, strings, cords, hooks, belts and bags.
  • WARNING Children can become trapped between the bed and the wall, a roof pitch, the ceiling, adjoining pieces of furniture (e.g. cupboards) and the like. To avoid risk of serious injury, the gaps between the bed and any wall, ceiling or other furniture must be less than 75mm, or more than 230mm.
  • WARNING Do not use the bunk bed / high bed if any structural part is broken or missing.
  • Always follow the manufacturer’s instructions and only erect on an even floor.
  • The mattress depth/thickness of the mattress on the top bunk should not exceed 340mm to ensure at least a 160mm barrier is maintained by the bed.
  • Please check regularly that all assembly fastenings are properly tightened (how often checks are made is dependent on usage - recommended once a month).

Mattresses

  • Descriptions of our mattresses are correct at the time of publication. Please note that visually, exact fabrics, covers and other appearances are subject to change with our manufacturing process, but internally the construction will be as described. Images are for illustration purposes only and physical mattresses may vary.
  • All mattresses are made within a tolerance of +/- 1 inch.
  • Mattresses are subject to a settlement period and can mean that they arrive slightly shorter or narrower. 
  • Mattresses will form a natural contour of the body meaning you may experience a permanent impression in your mattress. This is expected at any time and not a fault and is unavoidable with any mattress.
  • Due to hygiene reasons, we are unable to accept back any mattress or bedding products that have been opened.  This is for health protection reasons and in line with section 28 (3) (a) of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • Custom size and zip and link mattresses are non-returnable unless faulty.
  • Mattresses may be delivered by a courier on a single person service and to the front of the property.  For larger mattresses it is your responsibility to understand the full dimensions of the mattress you have ordered and to ensure all routes through your property are large enough for the mattress to fit.
  • Pocket Sprung mattresses are delivered flat, not rolled, and so will cover the full dimension stated on the size chart.
  • Memory Foam mattresses are delivered rolled up to a 5ft King Size. Larger mattresses may be delivered flat so will cover the full dimension stated on the size chart.
  • The 100 Night Sleep Trial is only available for the Everynight mattress range.
  • The collection delivery date of the mattresses on the 100 Night Sleep Trial cannot be specified by the customer. Get Laid Beds can only collect the mattresses once its couriers are in the location of the customer.

GUARANTEE

Mattress Guarantee

For peace of mind, Get Laid Beds offers a limited guarantee on all mattress purchases.

The length of our guarantee varies by mattress type. Please refer to the individual product description for confirmation of the length of guarantee before purchasing.
 
  • Mattress guarantees are valid from the date of the original order was received and we do not offer a rolling warranty. Please see table below for warranty lengths.
  • Mattress guarantees are provided to cover any defects with materials or workmanship that may arise during the guarantee period. 
  • Your guarantee does not cover misuse or general wear and tear. Wear and tear is considered as, but not limited to, sagging, dips, bobbling of material, pulled threads, loss of tufts and staining from everyday use, unless an obvious material or workmanship fault is the cause.
  • If a defect/fault was to occur your mattress is non-returnable. It would be a replacement for like for like as shown in the table below.
Our mattress guarantees are tapered following the first year.
 
The table below highlights the percentage amount you are required to contribute in the event that material or workmanship fault develops, during the lifetime of your mattress guarantee. The contribution percentage is converted into a cash amount of the full current selling price (excluding sales discounts) of the mattress and must be paid prior to dispatch of the replacement product. The limited guarantee takes into account all years where the mattress has been used without a material or workmanship fault being evident.
 

Your contribution amount:

 

Length of guarantee


Year of Claim

1 Year

3 Years

5 Years

7 Years

10 Years

1

0%

0%

0%

0%

0%

2

 

30%

20%

15%

10%

3

 

60%

40%

30%

20%

4

 

 

60%

45%

30%

5

 

 

80%

60%

40%

6

 

 

 

75%

50%

7

 

 

 

90%

60%

8

 

 

 

 

70%

9

 

 

 

 

80%

10

 

 

 

 

90%

 

This guarantee is valid for the original purchaser only and is not transferable to another individual or organisation.  Guarantees from Get Laid Beds take effect on the date the original order is received at the delivery address.  Guarantees are not rolling and the validity period will not reset if a product replacement or repair takes place.
  
To claim on your mattress guarantee, we will require pictures to show any faults or issues. If these pictures do not clearly show that a manufacturing fault is present, we reserve the right to collect the mattress for inspection.  Should a fault be found, a like for like replacement will be dispatched. If no fault is found, you will be liable to cover the full costs of delivery for both directions.
 
Caring for your mattress properly is essential for prolonging the lifetime of your mattress. All mattresses in our pocket sprung range (excluding pillow topped or memory foam topped) must be rotated and flipped over once a month.  Mattresses containing latex and memory foam should be rotated once a month, but not turned over.  Obvious failure to follow these care instructions will void your guarantee.
 

Bed Frame and Furniture Guarantees

  • Our standard bed frames carry an 11 Year Guarantee, covering the integral structure from the date of delivery.We do not offer a rolling guarantee.
  • Our Ottoman Beds frames carry a 2 year Guarantee, covering moving parts and the integral structure from the date of delivery.
  • Our Adjustable bases carry a 2 year Guarantee, covering moving parts.
  • Our Outdoor bed frames carry a 1 year Guarantee, covering integral structure from the date of delivery.
  • All frames  or furniture used in rental or commercial properties are limited to a 2 year guarantee.
  • (excluding Outdoor Frames, please see above.)
  • These guarantees do not include general wear and tear, neglect, instances of damage caused by misuse, improper assembly or environmental factors. Wear and tear includes but is not limited to  scratches, chips, marks, stains, discolouration and natural aging of the wood.
  • After the initial 12 month period we are unable to offer replacements for any beds which experience movement or noise. This will come under general wear and tear and will not be covered.
  • When replacing parts we cannot guarantee the exact colour match due to the natural product, ageing from light and wear.
  • Our guarantee covers the individual components rather than a complete new bed.
  • After 12 months the customer is responsible for the delivery and return of the faulty bed/components to our main factory in exchange for new/refurbished parts.
  • To claim on your bed frame guarantee we will require pictures to show any issues. If these pictures do not clearly show a manufacturing fault present we reserve the right to collect the bed frame for inspection.  Should a fault be found, a like for like replacement will be dispatched. If no fault is found, you will be liable to cover the full costs of delivery for both directions.
  • Any modifications made whatsoever to the bed frames or other products sold, e.g. painting an untreated finish, attaching an alternate headboard etc, will void the guarantee.  
  • The above guarantees are in addition to and do not affect your statutory rights.
 
100 Night Sleep Trial
  • We agree to provide a 100 night sleep trial period to purchasers of our Everynight mattress range to test the mattress in their home. No other mattresses or products qualify for the trial.
  • The 100 Night Sleep Trial is a special promotion and may be withdrawn at any time without notice. The withdrawal of this special offer applies to new purchases only and previous purchasers will retain their extended rights under the 100 Night Sleep Trial until the 100 day period has elapsed.
  • The 100 Night Sleep Trial is available for UK residential customers only and does not apply where the mattress is located in a commercial premise or is intended for use for commercial purposes such as a holiday home or hotel.
  • We reserve the right to refuse the 100 Night Sleep Trial to any individual if we believe the purchaser is abusing the offer or where the purchaser is associated professionally with any other mattress retailer or manufacturer.
  • Only one sleep trial is permitted per household and/or customer. Any further purchased mattresses in our Everynight range will not qualify for the 100 Night Sleep Trial. Where more than one Everynight range mattress is purchased in one order, only one of these mattresses will qualify for the 100 Night Sleep Trial.
  • Purchasers must ensure care instructions are adhered to during the trial. Soiled or damaged mattresses will not be permitted for return under these terms. General, reasonable wear and tear is reasonably expected to occur during the trial period and will not affect your return rights under this trial.
  • If the purchaser decides to cancel the 100 Night Sleep Trial, Get Laid Beds must be notified of this intention by email to [email protected] before expiry of the 100 day period, which commences on the date of delivery of the qualifying mattress.
  • Get Laid Beds will arrange a collection of your mattress with our preferred courier and we will advise you of the time slot (usually between 8am and 6pm) and the date of collection. Customers will not be able to choose their preferred collection date.  Collections are available on normal working days only. If a customer chooses to use their own courier or means to return the mattress, no reimbursements will be made.
  • The cost to collect the item by our preferred courier will be met by Get Laid Beds. We will instruct our courier to make a maximum of one attempt to collect the mattress free of charge. Any additional failed or successful attempts will be charged at minimum of £25.00 per instance and must be paid by the customer prior to a further collection attempt being made. The customer will not be held liable for collection failures where the fault lies with Get Laid Beds or our preferred courier.
  • If the purchaser fails to allow collection of the mattress, in line with the terms above, within 14 days of Get Laid Beds being notified of their intention to return, the mattress will no longer be eligible to return for a full refund.
  • Providing all of the applicable terms are met, a full refund for the cost of the mattress (excluding optional extras and accessories) will be provided within 14 days of the mattress being received at our workshop.  Our standard delivery charge will also be refunded, however, the cost of optional delivery upgrades (including, but not limited to Next Day, Express, Saturday delivery charges) will not be refunded.
  • The 100 Night Sleep Trial does not take away from your legal or consumer rights.
  • The 100 Night Sleep Trial is only applicable in the United Kingdom mainland.

 

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