After Sales & Returns FAQs

Do you offer free returns?

Yes — we offer free returns if there is a problem with the products we delivered. Contact Customer Service to start the returns process.

What qualifies for a free return?

Orders qualify for a free return when the product delivered has a fault, damage, or issue that prevents it from meeting our quality standards or your order specifications. If you believe there is a problem, please contact Customer Service for assessment and include photographs of the affected areas. Read more about our Returns Policy.

How can I return a bed to Get Laid Beds?

We handle all returns, whether free or otherwise, to make the process as easy as possible for you. Once you contact us, we’ll book a collection date and time with our courier network. The exact procedure can vary depending on your order, delivery address, and other factors, but our team will guide you through every step — from arranging collection to processing the return.

Get in touch with Customer Service to get started.

Can I get a refund if my bed frame has too many knots?

Knots are a natural feature of real wood. However, if the knots affect the structural integrity or performance of the frame, a refund or replacement may be offered after assessment by our team.

Do I need any tools to assemble my new bed frame?

Yes — most of our bed frames require an electric screwdriver for assembly. For some designs, a mallet may also be useful to secure certain joints. Every bed comes with a detailed instruction manual, so you can see exactly what’s needed for your specific model.

If you’re unsure or need further guidance, our Customer Service team is always on hand to help.

I’m not happy with the quality of the products I received. What are my options?

Please take clear photos of anything you’re unhappy with and send them to Customer Service. We’ll review them and guide you through the next steps.

My bed frame was damaged when it arrived. What should I do?

If your bed frame appears damaged on arrival, do not attempt to assemble or use it. Take photos of the affected areas and contact Customer Service. We’ll assess the issue and advise on the best solution, handled on a case-by-case basis.

My new mattress arrived damaged. What are my options?

If your mattress arrived damaged, contact Customer Service with photos and details. We will advise you on the next steps.

Some parts of my new bed frame have large knots. Is this a problem?

Usually, no. Knots are a natural part of real wood and do not typically affect performance. Every frame is inspected during manufacturing and supported by our 11-year guarantee. If you believe the knots may compromise structure or durability, send photos to our team for assessment.

The products I received are not the products I ordered. What happens now?

If the items you received do not match your order confirmation, please contact Customer Service before assembling anything. We will correct the issue and arrange for the correct products to reach you as quickly as possible.

I am struggling to assemble my new bed frame. What are my options?

Every bed comes with a detailed instruction manual. We strongly recommend assembling the bed with at least one other person, as some components can be heavy.

If you are stuck, contact Customer Service — we can talk you through the steps to help you complete your build safely.

My delivery is missing screws or bolts. What should I do?

If you are short on screws or bolts, contact Customer Service and we’ll confirm exactly which hardware you need. For the fastest setup, we may advise you to purchase the missing items locally, and we’ll reimburse the cost.

My bed delivery is missing parts. What should I do?

If any components listed on your assembly sheet are missing, give us a call. We will send the missing parts to you as soon as possible if required.

I damaged a part while assembling the bed. Can I get a replacement?

Yes — take a photo of the damaged part and send it to Customer Service. We’ll advise whether the damage affects your warranty or if you can continue assembly. When needed, we can hand-make a replacement part. Depending on circumstances, a small cost may apply.

Do you offer replacement slats?

Yes — all our slats are covered under our 11-year guarantee. If they break due to a manufacturing fault or an issue with the material, simply contact us and we’ll arrange a replacement for the quantity needed.

If slats are damaged through accidental or physical breakage, they can still be replaced, though a small fee may apply.